Terms & Conditions


Welcome to Icebreaker.com by Icebreaker New Zealand Limited. Icebreaker.com provides its services to you subject to the following conditions. If you visit or shop at Icebreaker.com, you accept these conditions. Please read them carefully.



Backpacking, Ice Climbing, Rock Climbing, Mountaineering, Backcountry Skiing and ALL mountain activities imply many hazards which could result in serious injury or death. All participants in these activities must assume responsibility for themselves, their safety and their actions. The information on Icebreaker.com is NOT intended to serve as an instruction manual for these activities and is NOT a substitute for proper training and instruction.

There are no warranties, whether express or implied, that information provided at this web site is accurate or reliable. There are no warranties of fitness or timeliness for a particular purpose or that this web site is merchantable. Your use of this web site indicates your assumption of the risk that it may contain errors and is an acknowledgement of your own sole responsibility for your hiking, backpacking, and mountaineering safety.


Regarding your privacy

Please review our privacy policy, which also governs your visit to Icebreaker.com.


Regarding your account with us

If you use this site, you are responsible for maintaining the secrecy of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Icebreaker.com does sell items for children, but it only sells them to adults, who can purchase with a credit card. If you are under 18, you may use Icebreaker.com only with involvement of a parent or guardian. Icebreaker.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Shipment conditions

We strive to execute all orders for in stock items within 1-2 business days. All items purchased from Icebreaker.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping agent.

The shipping costs for your order are listed clearly on the Site during the checkout process. Products that are ordered at this site can only be shipped to an Australian address.


Accuracy of product descriptions

Icebreaker.com attempts to be as accurate as possible. However, Icebreaker.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition to us.


Disclaimer of warranties and limitation of liability

This site is provided by Icebreaker.com on an «as is» and «as available» basis. Icebreaker.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Icebreaker.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Icebreaker.com does not warrant that this site, its servers, or e-mail sent from Icebreaker.com are free of viruses or other harmful components. Icebreaker.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

You agree, that if you are purchasing from Icebreaker.com on behalf of a business the Consumers Guarantees Act 1993 (as amended) does not apply.


Payment Terms

The Site currently accepts VISA, MasterCard and PayPal

Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Icebreaker Pure Merino GmbH on behalf of Icebreaker New Zealand Limited.

When you pay by credit card, the payment will be processed via a European Acquirer, these terms are an agreement between you and Icebreaker Pure Merino GmbH. For any other type of purchases, these terms are an agreement between you and Icebreaker New Zealand Limited and goods will be delivered by Icebreaker New Zealand Limited.


Application of law

By visiting Icebreaker.com, you agree that the laws Australia will govern these Conditions of Use and any dispute of any sort that might arise between you and Icebreaker.com.


Other policies, modifications and severability

Please review our other policies, posted on this site. These policies also cover your visit to Icebreaker.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Contact Information

For questions or concerns you have about the Site, Icebreaker products or your order on the Site,  please contact us via email at or call 1800 909 151.

Icebreaker Australia
210/87 Gladstone Street
South Melbourne
VIC 3205

Payment processing through:
Icebreaker Pure Merino GmbH
Schlossbergstrasse 1
82319 Starnberg, Germany
Tel: +49 (0) 8151 446 888 88
HRB 175570